FAQ

Wholesale Purchasing

If you are a store and would like to carry our products please click the Wholesale icon at the bottom of our webpage and request an account or e-mail [email protected] Either option will require your tax id, store name, phone number, address and contact person.

We also have Sales Representatives in NY, NJ, PA, DE, MD and VA. If you would like a Sales Representative to visit your store please let us know, we will be happy to arrange it.

We exhibit at several major trade shows throughout the year. If you are attending a show or would like to know which shows we will be exhibiting at please e-mail [email protected]

Shipping Policy

We strive to ship orders within a 2 business days. However, personalized items require up to 5 business days. If for any reason, we cannot fulfill your order, we will contact you and offer you another pattern or a full refund, your choice.

We use various carriers and will determine the carrier used based on your location, delivery window and weight of box. If you have trouble receiving from a particular carrier, please include a note in the comments box in the checkout page.

Our preferred shipping partners are:

UPS
FedEx
USPS
DHL

Orders received by 3PM EST, will begin processing same day and will ship within 2 business days unless it is a personalized item, then allow 5 business days (Saturday and Sunday do not count).

2nd Day Air and Next Day Air orders must be received by 3PM EST in order to ship same day and be delivered within their standard guarantee. If processed after 3PM it will ship the next business day. If you have a question regarding this, please call 732-242-9795 and a representative can help you.

Wholesale Shipping

Wholesale orders require up to 10 business days. If additional time is require, you will be notified via e-mail.

All wholesale orders ship via UPS Ground, a tracking number will be provided at time of shipment.

The cost of shipping will be added at time of shipment to ensure an accurate quote.

Return Policy

At Tickle Toes we want every customer to be happy with their purchase, we will exchange your order or give you a store credit (shipping costs are excluded) within 10 days of receiving your order. In order to process a return or exchange, all Items must be returned in their original condition.
Exchange/Return Policy

E-mail your exchange/return request to [email protected] Be sure to include your name, shipping address, and phone number in the e-mail. In your e-mail, please specify if you would like to exchange the products or take the store credit. If you would like an exchange, please let us know what item you would like to exchange it for.
A Tickle Toes representative will e-mail you a RA#, this must be on the outside of the box, otherwise it will be refused.

Returns/exchanges must be processed within 10 days of purchase

In the returned package, please include the original receipt or packing list.

Return items to:

Tickle Toes
Attn: Returns
253 Main Street, #195

Matawan, NJ 07747

The following items are not eligible to be returned/exchanged:

Any product purchased at a retail location (Please contact the store the item was purchased from for their return policy)
Items that have been personalized (unless defective)

All Sale Items

Any item that has been worn or washed.

All packages sent to us must be sent via UPS, Fedex or USPS must have a tracking number or delivery confirmation.

Payments

We accept Visa, MasterCard, Discover and American Express.

Disclaimer

There may be a color discrepancy from the image to the actual product. We do our best to represent the truest color of the product, however, there will still be a degree of variance.

Questions

Please let us know if you have any questions or comments about your order, our products, where to buy, tradeshows or purchasing wholesale. You may contact us directly at 877-3-Tickle or email us at [email protected] Our customer service hours are Monday through Friday, 9-5 EST

If we are unable to answer the phone, please leave a message, we will return your call within 1 business day.